Food Lion

Food Lion StoresFood Lion LLC
A wholly owned subsidiary of Delhaize America, Food Lion LLC is a discount supermarket chain.

History
Food Lion LLC was created in 1983, when Delhaize America, a division of Delhaize Group, renamed Food Town Stores Inc. – the southeastern grocery chain it had purchased in 1976. Food Lion, based in North Carolina, became Delhaize America’s largest associate, employing 73,000 people at 1,300 stores throughout the United State in 2009.

With the goal of providing private-label and brand-name products at a discount, Food Lion at one time proffered the slogan: “Lowest Food Prices in North Carolina,” which was adapted for use in South Carolina and Virginia. With sales of $17.3 billion in 2006, primarily attributable to Food Lion LLC, Delhaize America was recognized as number 10 in the Top 75 North American Food Retailers.

Food Lion did, however, see a decline in market share and expansion throughout the 1990s after it sold its Bangkok, Thailand, stores to a different supermarket chain and pulled out of a number of American cities, including Houston and Dallas. It also cancelled leases and closed hundreds of stores in Oklahoma and Louisiana after a damaging report about unsanitary practices on ABC’s Primetime Live tarnished the company’s reputation. A lawsuit followed and the company was eventually able to regain its footing in other areas.

To that end, the company began a market renewal effort in 2003, updating select stores and improving product offerings. It rebranded Food Lion stores, changing the color scheme from red and white to brown.

Each of Food Lion’s banners offers a different shopping experience and appeals to a specific demographic. Bottom Dollar Food, for example, operates deep discount stores that appeal to bargain hunters, while Bloom is an alternative, upscale banner. Reid’s stores are mostly smaller and older locations that cannot be physically expanded or whose market will not bear a larger store.

Stats
Headquarters: Salisbury, North Carolina
Subsidiary: Food Lion LLC, Delhaize America, Delhaize Group
Number of Stores: 1,300
Annual Revenue: $17.3 billion (2006)
Number of Employees: 73,000
Geography: Delaware, Florida, Georgia, Kentucky, Maryland, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia
Demography: Varied

Brands
Hannaford

Banners
Food Lion, Bloom, Bottom Dollar Food, Harvey’s Supermarket, Reid’s, Hannaford

Important Links
Corporate Home Page
Jobs and Careers
Store Locations
Management(cannot find the direct link)

20 Comments

  1. Sonny October 15, 2015 at 5:30 pm - Reply

    I regularly shop at the Milton DE store. I find it clean and well stocked with numerous sale items. All employees are friendly and courteous. Cheryl, a cashier in Milton, is extremely friendly and efficient, making it a pleasure to shop at this Food Lion. You can look forward to my continued support.

    Many thanks,

  2. Billy hodges July 28, 2015 at 2:56 pm - Reply

    The FoodLion store on Skibo Rd
    in Fayetteville always have fresh
    meats and vegetables and the
    Management and employees are
    always courtious and helpful

  3. sarah June 9, 2015 at 1:06 pm - Reply

    The food lion on Reilly Road in Fayetteville, NC must be mishandling food. I haven’t been shopping here long but have had 2 different orders of pork bad. I also had a chicken bad but I don’t think that was there fault. I had a can of pineapple bad and although it was food lion’s brand and the girl refunding it was acting ridiculous on return policies with the meat on the different occasions, she didn’t see fit to give me double my money back on the pineapple. I also had horrible cookies that were separating due to improper food handling, breakfast bars that were crumbling and funny tasting as well as the little debbies sweets not tasting right and looking old even though still in code. I’ve also had a A few items marked down did not scan marked down. It is a lot of wasted time going to this food lion when returns and price adjustments are needed. I have shopped for decades and have never had to return but a couple of times in my life until now.
    Customer service on the phone is a waste of time and life since they will take all your time getting information and then tell you to return it to the store after wasting about 20 minutes of your time.

  4. Charles Watts May 8, 2014 at 11:06 am - Reply

    Danville Va

  5. Charles Watts May 8, 2014 at 11:03 am - Reply

    I had a complaint and i called the number on the back of the product and i waited over 30 min any still did not talk to any body. You say you value our comment but you dont talk to us.

  6. Sue Smith April 27, 2014 at 4:48 pm - Reply

    I shopped at a Food Lion in Calhoun, Ga yesterday. It was exceptionally clean, no food odors, nice wide aisles. Wish we had one in Ball Ground , Ga.

  7. Ray Dillon April 23, 2014 at 5:03 pm - Reply

    My wife and I live alone. There are just two of us. Tonight we decided to have hamburgers for dinner. I usually run up and get a couple of hamburger rolls but today I went up and asked for 2 rolls as they weren’t out and was told. Sorry – we only sell as 6 per customer in the bakery for 2.49. So I went and got a package of 8 and 6 will get tossed. Next time I will go to Lowes or Harris Teeter where I can get then individually. Your little lion ads are cute but you need to understand that people shop where they can get what they want to buy, NOT what you want to sell.

  8. Felicia Evans March 28, 2014 at 7:39 pm - Reply

    I would like to make a career with food lion. I feel as though Food Lion would be a wonderful place for me to get ahead in life, and make something good out of my life.

  9. Fran Berube March 8, 2014 at 3:43 pm - Reply

    Garden City Connector Store. –WHAT is going on with your frozen shrimp in a bag–bought JUMBO several times and I am telling you these shrimp are NOT JUMBO-they are LARGE–looks like you have been skimping or your processing plant is screwed up–I know JUMBO shrimp when I see them–it seems lately that you have changed these shrimp–I did not just fall off of the turnip truck–Maine bred–I know my shrimp–

  10. marie carteaux February 28, 2014 at 11:13 am - Reply

    I use the Food Lion stores in Oxford NC. There are many of your customers who have food incompatibilities. And dairy products are at the top of the list (allergies, lactose intolerance most commonly reported). Thankfully, there are substitutes available and most can enjoy soy products that can approximate the dairy experience. My children and I are part of those people who enjoy and take advantage of dairy-type products made from soy, coconut and almond milk. Our favorite is the Silk line of soy products and at our neighborhood grocery all their variations of milk are offered. The exception is Silk yogurt, neither plain or flavored is offered by your stores or any other grocers in town. What I have been doing os shop with your competitors when I am in one of the communities nearby. What I am proposing is that you offer the Silk yogurt for sale with enough fanfare that the regular customers are informed and see how it goes. By the way, we have been trying the Nature’s Place brand of soymilk and don’t like it and will not be buying it again.

  11. dale sloan February 11, 2014 at 6:49 pm - Reply

    the food lion on 5th. street Charlottesville,va. is the worst grocery store I’ve ever been in. i get charged full price for items that are marked “on sale”. this happens a lot in this location. also they never have any carts. how can I shop when there are no carts?. corporate executives should look into and do something abou this. poor management is probably the culprit. thanks

  12. Beverly Wright February 5, 2014 at 8:53 am - Reply

    I shop at Food Lion #0706 (Georgetown, SC). I have always received very good customer service. The staff has always been helpful and very friendly. When you walk in the door, you’re greeted with welcome to Food Lion and a friendly smile. Employees of store #0706, keep up the good work. Beverly

  13. Deana Bertrand January 31, 2014 at 3:22 pm - Reply

    I would like to understand why the things I like to purchase most are always being discontinued either by Food Lion or by the store. The Food Lion in Ladysmith Virginia stopped carring Lenders Bagels. They only have a very limited few so of course the kind I buy they no longer carry. I have to make a special trip to the Walmart either in Ashland or near Fredericksburg to get my bagels. And now I can no longer find plain turnip greens in the can. Everything is already seasoned including the My Essentials. I do not like the way the flavored greens taste. I know how to cook and want to flavor my own. I even tried to get them frozen and you guesed it. They do not carry them. I should not complain though because the same is said for Walmart. I just cannot get them anywhere.

    • Kim Wibbing February 8, 2016 at 4:25 pm - Reply

      Same here. Today it was Bullseye BBQ sauce. Why have you discontinued that one? The Management seems to have no clue what is going on. I’m not alone; others tell me the same thing–they can’t get stuff there like they used to. So why is this happening?

  14. TERESA ROSE January 29, 2014 at 10:30 am - Reply

    WE HAVE A FOODLION AND WALMART IN MT.OLIVE NC.
    ALSO A FOODLION AT FIVE POINTS RD IN GOLDSBORO NC.
    I AM CENTERED BETWEEN THESE 2 LOCATIONS.
    I PURCHASED 2 CANS OF FOODLION BRAND EARLY
    GARDEN PEAS AT THE SAME TIME AT THE FIVE POINTS
    LOCATION. I HAVE TAKEN PICTURES OF BOTH OF THESE
    OPENED CANS. THEY HAVE THE SAME NUMBERS AND CODES
    ON BOTH CANS. ONE OF THESE CANS, WHEN I OPENED IT,
    HAD ”DIRT” ALL IN THE CAN.. IT SMELLED REALLY BAD, THE
    JUICE IN THE CAN WAS ”BLACK”.
    IF ANYONE HAS A ”CUSTOMER SERVICE” LINK TO FOODLION
    I WOULD LOVE TO HAVE IT. THE SMELL WAS SOOO BAD.
    IT MADE ME SICK.
    I WAS TOLD TO ”JUST BRING IT BACK”, BUT SOMEONE NEEDS TO
    KNOW AND NOT FORGET IT.. IF A CHILD HAD OPENED THE
    CAN AND ATE THOSE PEAS,, I SHIVER TO THINK WHAT MIGHT HAVE
    HAPPENED..

  15. Eric W.Graham October 23, 2013 at 9:34 pm - Reply

    I have requested by password over a week ago to apply for a job opening and have not receive a response yet.

  16. Kimberly Thompson January 25, 2013 at 12:43 pm - Reply

    Finally, after 4 faithful years, Food Lion #0289 in Myrtle Beach, SC has finally run me off! Each time I try to deal with them corncerning my purchase of cartons of cigars, I get mistreated….Deb, Shelly, Janice–they are great customer-service oriented, friendly people. The manager(I don’t know his name–stocky tall guy with tinted glasses), selena–they don’t do what I ask for–now, I know I don’t run the world or Food Lion #0289 but no effort is made to accomodate my reasonable good all-around intents requests. Today, I had a one-days worth paycheck, I shopped calculatedly to get some of what me & my family needed. There was no cardboard carton available so when I purchased a 10-pack “carton” Selena went out of her way to charge me per-pack price ! When I realized how low-life/mean she acted I went in, asked for the manager and received $2.93 refund which the new “customer service”manager ridiculed while it was given to me! Thats’ not Customer Service as I was taught to give it and I won’t be back. I’ll go the extra mile to Walmart where I know i’ll be abandoned by unhelpful, talking amoung each other employees, at least I’ll not be cheated & abused. Sincerely, Kimberly Thompson.

  17. Jim Corlett January 15, 2013 at 4:04 pm - Reply

    Store #2674 Walkertown, NC.

    Your 800-210-9569 number will not do anything but tell me that you are interested in client comments, but please hold–I did through 10 such messages. Enough!
    Your website http://www.foodlion.com does not have any way to leave comments.So I googled you to get to grocery.com/foodlion/
    I just watched a lady with a full basket be “ordered” to leave your only open line (1) to a non-staffed line 2. When she asked for help, she was told that someone would be at line 2 soon–no one came. Then she asked again, and someone was summoned who told her to move to line 3. I then asked for the manager as she had already placed her entire basket on line 2. Neither he nor the clerks felt that any rudeness was done.
    I gather from all this that you don’t really care about customer service–and when you fail as Winn-Dixie did, don’t wonder why.
    Suggestions:
    1) Have a number on your receipts that is only for Customer Service & answer the calls, or make it possible to leave a message..
    2) Make client service a priority–clients do pay the bills.
    3) Offer manners training to your employees.
    Oh yes, luckily there is competition even in small towns.

  18. Grace Madden December 8, 2012 at 6:04 pm - Reply

    Whey do you not keep the carts for handicap people in good shape ,the store at collage park does not even have one and the store on milarity highway in va beach has two which do not run these srores are both in vabeach va. I like shoping at food lion but I need a cart to do my shoping, I can not do a lot of walking, but If Ican’t find a cart that works at these stores I will do my shopping where they have carts.

  19. JOANN N. EDMONDS May 24, 2012 at 1:11 pm - Reply

    i tried to get a refund on some ham that i had bought i believe it was at the store in lawrenceville, va.
    i was going to roanoke rapids, nc so i stopped in the food lion store in roanoke rapids to get the refund, had the receipt and all. the people working there were very rude and would not give me a refund, said if they could not resale it they would lose money. i wonder if they would have resold the bad ham. they were not courtesy and did not care to satisfy the coulstomer. all this was over a four dollar refund.
    i have been going to food lion stores for years and have never met such people. you need to change your assistant manager and the others. they are making food lion seem not to care about satisfing coustomers. please look into this matter.
    thanks

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