Jewel-Osco

Jewl Osco SupermarketJewel-Osco is an American supermarket chain headquartered in Itasca, Illinois. They have 182 stores across northern, central, and western Illinois; eastern Iowa; and parts of northwest Indiana. Jewel is headquartered in Itasca, while being a subsidiary of Minnesota-based SUPERVALU.

History
In 1899, Frank Vernon Skiff founded Jewel in Chicago, Illinois, as a door-to-door coffee delivery service. In 1902, Skiff partnered with Frank P. Ross, renaming the venture the Jewel Tea Company. By 1929, the company built a new office, warehouse, and coffee roasting facility in suburban Barrington, Illinois, creating hundreds of local jobs despite the Great Depression. Area residents nicknamed the new, five-story headquarters the “Gray Lady” due to its sophisticated art deco style.

In 1932, Jewel acquired the Chicago unit of Loblaw Groceterias, Inc., then a chain of 72 self-service stores, as well as four Chicago grocery stores operated by the Middle West Stores Company, and began operating them under the name Jewel Food Stores, Inc. In 1934, Jewel Food Stores merged with Jewel Tea Company. In the 1960s and 1970s, Eisner Food Stores, located in downstate Illinois and west central Indiana, became part of the Jewel Company. Sometime in the early 1980s, those stores were converted to the Jewel name. In 1981, Jewel sold its home shopping service, which now operates under the name “J.T’s General Store”.

In 1999, Albertsons acquired American Stores’ holdings, including Jewel and Jewel-Osco stores. Seven years later, parent company Albertsons and its stores would be taken over by two separate groups. On May 30, 2006, shareholders approved the break-up of Albertsons. All Jewel-Osco and Jewel Food Stores outside of Springfield, Illinois were now wholly owned by SUPERVALU. The Springfield stores, meanwhile, were acquired by an investment group led by Cerberus Capital Management. Both of those have since been sold to Niemann Foods, an independent operator of grocery stores, supermarkets and convenience stores in Central Illinois which now operates them under the Cub Foods–County Market brand. All free-standing Osco drugstores are now owned by CVS. SUPERVALU continues to license the Osco name for pharmacies within Albertsons, Jewel, Star Market and Shaw’s.

SUPERVALU announced on January 5, 2007, that it would offer for sale its Jewel-Osco stores in the Milwaukee area. Pick ‘n Save agreed to take five of the 15 stores, while two other stores were purchased by Lena’s Food Market. SUPERVALU announced to its workers that the remaining stores, if unsold, would close at the end of March, 2007.

Before 1970, Jewel stores were typically very successful because they were located on arterial city streets. However, between 1970 and 1990, Jewel moved or expanded most of its stores to be freestanding buildings with ample parking. After the Company acquired Osco in 1961, and throughout the 1960s and 1970s, Jewel built and operated many side-by-side stores, but most construction after 1983 consolidated Jewel and Osco stores together as one large store under one roof. Today, the two stores present to the customer as one unit.

Until 2010, Jewel and Osco stores under the same roof have had separate operations, managers, ordering and receiving procedures, budgets, and employees. A 2010 cost-saving measure will bring both Jewel and Osco oversight under one store director for each site.

Stats
Headquarters: Itasca, Illinois, U.S.
No. of Stores: 182 stores across northern, central, and western Illinois; eastern Iowa; and portions of northwest Indiana (2010)
No. of Employees: 45,000 (2010)
Revenue: $x unknown
Geography: 182 stores across northern, central, and western Illinois; eastern Iowa; and portions of northwest Indiana
Special Services: Party Planning, Gift Center, Total Photo, Meat & Seafood, Fresh Produce, Natural & Organic

Banners
Acme, Albertsons, Cub Foods, Farm Fresh Food & Pharmacy, The Market, Hornbacher’s, Jewel, Lucky, Osco & Sav-on Pharmacy, Save-A-Lot, Shaw’s, Shop ‘n Save, Shoppers Food & Pharmacy, Star Market, Supervalu Pharmacies.

Brands
Wild Harvest, Stockman & Dakota, Baby Basics, Culinary Circle, most national brands as well as their own.

Important links
Corporate Homepage
Online shopping
Circular and specials
Jobs
Store Locations
Contact information

15 Comments

  1. Darlene January 1, 2016 at 10:48 am - Reply

    Why can’t I find Essential Everyday Tropical Fruit anymore. I have tried two stores and them don’t seem to carry it.

  2. Celia June 10, 2015 at 3:05 pm - Reply

    Whose idea was it to not put the price per pound on beef. I was at your Chicago Heights, Illinois store yesterday and all of the beef was marked with a price, as if I were purchasing shampoo. No idea of the quantity I was purchasing, or the price per pound. I ended up not buying any meat at all. Not very wise. I will purchase meat elsewhere from now on.

  3. Grocery Coupons Jewel | findcoupons.tk March 2, 2015 at 10:30 am - Reply

    […] Jewel-Osco | Grocery.com – Jewel-Osco is an American supermarket chain headquartered in Itasca, Illinois. They have 182 stores across northern, central, and western Illinois; eastern… […]

  4. e February 21, 2015 at 11:24 am - Reply

    Was taking your customer survey.. way too many personal financial and other too personal information. Thought this was going to be how satisfied I was as a customer. Did NOT do survey. Satisfied.. no, you are always moving things around.. I want to go into a store get what I came for and leave. I do not want to spend my time walking around your store. So.. I am going to shop at Wal-mart .. bug off Jewel. You have lost me as a customer!!!!!!!!!!!

  5. Rusty July 6, 2014 at 11:49 am - Reply

    The reason they change the stores isles so many times is because the corporation WANTS you to wander aimlessly around the isles and buy things you don’t necessarily need. It’s like putting kids in the candy isle. So many choices so I’ll take more than I need.

  6. Rusty July 6, 2014 at 11:48 am - Reply

    The reason they change the stores idles so many timed is because the corporation WANTS you to wander aimlessly around the isles and buy things you don’t necessarily need. It’s like putting kids in the candy isle. So many choices so I’ll take more than I need.

  7. Edward Widmer September 27, 2013 at 3:53 pm - Reply

    Recently bought two packs of six each, Klondike Krunch bars at Jewel supermarket on
    Division Street in Chicago, IL. I live two blocks from that store, at home they were immediately placed in my very cold freezer. Later, attempting to eat one the chocolate covering was frozen solid but the ice cream did not freeze causing the whole item to collapse in a mess. I believe this is due to faulty freezer storage at your location. The bars (remaining 11) were further unwrapped and left in the freezer for two days. The result remains the same with the chocolate covering freezing solid but the ice cream fill
    still soft causing the whole item to collapse into a mess.

  8. Jo Ann Nellessen September 21, 2013 at 2:25 pm - Reply

    I shop at Jewel in Chesterton, IN. I purchased Valpo Velvet Ice Cream in August and it was melted and refrozen; the customer service lady sent a guy to the back to get some because it was not on the shelf. I called the store later that day and told their customer service that it was bad. She said she would check into it and they would not sell it if it was bad. The following month I purchased a very expensive head of lettuce ($1.69 — it was $0.99 at Stracks down the street). I got home and turned it over (they had very carefully displayed it stem down in the case). The lettuce was rotted–full of rust which was easily seen from the package. I called the Assistant Store Manager and he said to come back for a refund. I returned with the bad lettuce the following day and my receipt but as I walked by the case there was a lady purchasing the same rotten lettuce I had complained about and the Asst Manager said he would remove. I have purchased rotten tomatoes and berries with good berries on top in the container but have never driven back to return them. I only shop there because TCF is there but now I will drive the mile down the road to the competitor. Too many high prices, since they remodeled the store we can’t find products — you see people up and down the isles trying to locate goods–they put up indexes and even put a young girl in the front by the incoming doors to ask customers if they need help finding something. They discontinued the discount cards and told us to throw them away and then announced there would be a drawing so we should hold on to them. And last week when I went to the checkout line there wasn’t a clerk at any register–they were standing in the isle chatting. Since there wasn’t anyone coming to help me I returned to the back of the store to make another purchase however as I walked by one of the 3 clerks standing there asked me if she could help to which I replied NO and they all gave me the ‘what’s her problem?” face. When I walked back past them I stated to the 3 —still standing in the same spot chatting– that I was just trying to save a job (meaning that I was trying to use a checker not a machine. Really, I don’t know if they have new owners, management or what but this store in Chesterton, IN is very bad. Don’t shop there.

  9. Palmira Gonzalez August 9, 2013 at 4:48 pm - Reply

    I have been shopping at jewel as a customer. For a long time went to the jewel in chicago on archer ave need the ford city mall and was given the worst serves in retail I could amagine. The cashier had an attitude and would not answer my question with out giving me a dirty look. I was unpleased and will no longer be shopping at your store. I felt insulted and she was rude. I just want you to be aware of the situation. So it doesn’t happen to someone else. Thank u.

  10. Sallie July 17, 2013 at 11:00 pm - Reply

    Your ad is terrible not reader friendly!!

  11. Fran July 10, 2013 at 7:41 am - Reply

    I hate your new Jewel Grocery that is is Wednesdays papers, It is too big and hard to read, can,t you make it smaller like a magazine ads..It is so hard to hold up and read it.
    Please think about making it smaller and easier to read, otherwise I like shopping at Jewel but not for long if that ad don,t change. Thanks.

  12. Darrell May 17, 2013 at 11:59 am - Reply

    I really don’t understand the new policy regarding the employees bagging groceries that follow the customers out to their cars to retrieve the cart, it seems to me it is a waste of man power, I am still physically able to perform the task of getting the groceries into my automobile and I have never stolen a cart and I never will.
    Jewel has been pushing for customers to check themselves out by not opening up check out lanes, now they are trying to intimidate customers with large amounts of items to do the same. My thought is the same idiot that rearranged the shelves about three years ago is at it again, why doesn’t he get a political job as he would be right at home in Washington, DC.
    Between Jewel/Osco I probably spend over $8000.00 a year, I am now looking for a new place to shop because I know the price of food at your stores will be going up to support all this extra help, it would have been better spent on cashiers.
    Strike one-self checkout
    Strike two-dropping hundreds of items and rearranging the store
    Strike three-trying to raise prices on me again/your out!

    Walmart or Woodmans here I come! Bye Bye

  13. Vernon L. Collier February 6, 2013 at 9:38 pm - Reply

    I was a Jewel Home Sopping Service man. A Jewel Tea man. I went door to door 1969-1981 in Michigan. I covered 15 cities and had 500 customers. My problem is who bought the Jewel route business? And is there still routes that are working. I would like to ride along for one day. I also have some Autumn Leaf dinnerware that I would like to sell. Where do I go? I really would like to find a Jewel Tea route!!! I live in NY an hour from Albany. Phone is 518-747-6814

  14. Rebecca Darconte July 27, 2012 at 3:06 pm - Reply

    I wish to know if I can order Benefiber from your company Jewel/ Osco. I cannot get it here in N.C. A reply would be helpful. Thank you, Rebecca

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