Kroger

Kroger Supermarkets StoresThe Kroger Co. is North America’s largest grocery chain, operating about 3,619 stores located throughout the Midwestern, Southern, South western and Western United States. It is also the second largest general retailer in the United States, next to Wal-Mart.

History
Bernard. H. Kroger is the founder of The Kroger Co. and started the company in the year 1883. The business was initially started as a grocery store, which was later named as Great Western Tea Company. This was the first one of its kind in the United States. After his father incurred loss in the family dry goods store that he decided to try his luck in retailing. By 1885, he opened three branches of the tea company in Cincinnati. In 1902, the company’s name was changed to The Kroger Grocery and Baking Company. By that time, he had 40 stores and one factory in Cincinnati. Two years later, in 1904, he was also the proud owner of Nagel Meat Markets and Packing House and introduced meat departments in his grocery stores.

By 1912, Kroger expanded his company to Hamilton, Toledo, Dayton and Columbus in Ohio; St. Louis, Missouri; Indianapolis, Indiana; Detroit, Michigan; and Springfield, Illinois. In 1929, Kroger had around 5,575 stores around the United States. The company changed its name to The Kroger Co. in 1946. It opened pharmacy stores in 1960. During its reign in the retail industry, the company acquired Dillon Companies, Inc. and Fred Meyer, Inc. The annual revenue of the company crossed $50 billion in 2000.

Statistics
Kroger’s Headquarters: 1014 Vine Street, Cincinnati, OH, United States
Kroger’s Ownership: Public company
Kroger’s Number of stores: 784 convenience stores, 2,461 grocery retail stores, 954 supermarket fuel centers, 375 jewelry stores and 1,969 pharmacies.
Kroger’s Annual revenue: $ 76.7 Billion
Kroger’s No. of employees: 334,000
Kroger’s Geography: Hamilton, Dayton, Toledo and Columbus, Ohio; St Louis, Missouri; Indianapolis, Indiana; Detroit, Michigan; Springfield, Illinois; Texas, Tennessee, Georgia, California, Minnesota and New Jersey.
Kroger’s Demography: Value shoppers, organic and green shoppers.
Special services: Insurance services, phone services, gasoline stations, pharmacy, specialty grocery, personal finance, little clinic..

Banners
Supermarkets such as King Soopers, Ralphs, City Market, Smith’s, Fry’s, Dillons, QFC, Baker’s, Pay Less, Owen’s, Jay C Food Stores, Highlander, Gerbes, Scott’s, Kroger fresh fare.

They have discount warehouse stores such as Food 4 less and Foods Co. and multi-department stores such as Fred Meyer.

Market place stores such as Fry’s Market Place, Kroger Market Place, Dillons Market Place and Smith’s Market Place.

Convenience stores such as TurkeyHill, KwikShop, Loaf n Jug, QuikStop, Tomthumb and Smith’s Express.

Jewelry stores Fred Meyer, Littman, Barclay’s and Fox’s Jewelers.

Other services provided include Kroger personal finance, The Little Clinic and iWireless.

Brands
Private Selection
Private Selection Organics
Naturally preferred
Kroger Brands
Active Lifestyle
Comforts
Value Brand
Mirra
Fresh Selections

Important Links
Kroger’s Corporate Homepage
Online shopping N/A
Kroger’s Circular and specials
Kroger’s Jobs and careers
Kroger’s Store locations

30 Comments

  1. Dave Amos May 18, 2016 at 11:58 am - Reply

    I went into the Great Southern Kroger before work yesterday to return a jar of coffee. I didn’t have my receipt so all I got was a very hard time at the customer service desk. I waited for fifteen minutes or longer just so a rude female employee spent all that time trying to look up my transaction. I still received no refund but they just seemed to waste my time. This shows me extremely poor customer satisfaction and service. I have filed a complaint with the B.B.B.

  2. Jackie November 25, 2015 at 7:20 pm - Reply

    When did the Kroger in Springfield, Illinois leave town?

  3. Ellen Campbell November 6, 2015 at 1:04 pm - Reply

    You say you want to please the customer, but most of the time the product is not on the shelf. I keep hearing that the store doesn’t have enough help. And the manager won’t let the employees work over to make sure the items are out on the shelfs. I shop at the Stoneridge Gahanna store in Gahanna Ohio. Can you do something to change this? Please let me know.

  4. Judy T October 15, 2015 at 5:44 pm - Reply

    Just a quick comment on the redo of your store in Goodyear, Az I have been a long time shopper of Kroger but this redo has lead me to rethink my shopping preferences.
    You took all the house hold goods and accessories(which were great because you could not find them anywhere else) out, all the furniture , patio and outdoor accessories, and put in clothing and shoes and other wearable items. REALLY! WOW now you are just another Wal-Mart YUCK!
    Come on what kind of marketing is this anyway to be just like everyone else, that is what was so nice about the store before you ruined it! GEE THANKS

  5. Paul L. Hood April 28, 2015 at 4:48 pm - Reply

    When Food4less was active, I bought a 10pack of English muffins. What happened to them. They are not available in Smith’s here in Las Vegas, NV? Paul L. Hood

  6. Becky & Steve Schwab April 24, 2015 at 1:28 pm - Reply

    We just drove 60 miles (one way-1 hr.)) to get to your store in Port Huron, Mi. (the closets Kroger),. & was very disappointed that most of your items were YOUR BRAND ONLY. What happened to getting your choice of brands?

  7. Eddie Stephenson March 30, 2015 at 2:17 pm - Reply

    Will there ever be a Kroger’s in St. Louis Mo again?

  8. Ken Elder March 15, 2015 at 12:07 am - Reply

    Are there any stores in the east central to north central Minnesota area? Mainly around Hinckley, Minnesota.

  9. michelle hutson January 19, 2015 at 11:18 am - Reply

    Are we foodsco a part of the kroger mega sale that’s going on?

  10. Nicole Nickell October 28, 2014 at 10:27 am - Reply

    I am quite sadden by the human race. Whning like chiildrenl get you nothing. The comments I see are reactive, rather than proactive.
    I love the customer servce at Smiths, but when I have an issue with a product I do not come online and complain, actually take the time to call Kroger. They log your complainand then when they have a compilation of the same issues, they address it attheir regional meetings.
    On the other side…
    Stop making snarky comments. We are here to help each other, not pass judgement. Didn’t your momma teach you…if ya don’t have anything nice or helpful to say, be quiet?
    Nicole :)

  11. Mike Johnson January 23, 2014 at 8:44 pm - Reply

    Truly PEOPLE !

    I find it funny that you have nothing to do other than complain about where you buy Groceries !

    PUBLIX. WALMART and KROGER would rather the bitchy , cant satisfy, folks just go elsewhere and be another retailers problem.

    Just SAYIN’ !

    MIKE

    • Kimba April 6, 2014 at 5:59 am - Reply

      Thank you Mike. I just read all of these comments because I was enthralled with the stupidity of most of them. Folks, if you don’t like a place, don’t shop there! If Kroger doesn’t have a store in your area, it’s probably because putting one in would be an investment loss. And Delores, reading your complaints, Kroger would probably be glad to see you shop somewhere else.

  12. c, dunlop September 8, 2013 at 9:25 pm - Reply

    we have a wonderful new Kroger in the city where I reside, and I frequent it often. Tonight is the first time that I have had a really frustrating experience, and I feel the need to vent. I ran into your store to make a quick purchase. As I was on my way to the self-check-out counter I passed a section of marked down “Back to school ” products. I selected two sets of pens that had very good marked down prices and proceeded to the check-out scanner. I scanned the two items I had originally come to purchased, and then scanned to two pen sets. I was surprised when they did not scan at the reduced price as marked on the section where I had found them. I called the clerk over and told her that the scanned price was wrong as they had been marked down in the school supplies section. She, of course, went to check, after voiding the items from my scanner screen. She then took the two pen packs over to the customer service counter and waited her turn to ask what to do. Finally, the clerk on duty at that station came out and I told her that I was under the impression that if an item rang up a price that was different from the price advertised on the shelf, the customer received that item free.
    At that point she began keying in the two pen sets so that they would reflect the marked down price. She told me that if I had paid for the items at the original price and then told the clerk that I was wrongly charged, I would have been given my money back and received the items free. I responded that I recognized that I was going to be wrongly charged and stopped my transaction. In any case, I am displeased that Kroger failed to adjust their computers on the school supplies mark-downs…I wonder if, after I left, did they take time to deal with the rest of the items in that section? I did see another customer across from me in the self-scan line pitch a spiral ring notebook in a bin when it didn’t reflect the sale price…He just had the clerk void it off his ticket. I don’t think he was very happy either. I would appreciate some clarification on this matter. I am a loyal Kroger shopper, and in fact, I was “Price Patrol Girl” many years ago in Nashville, Tenn. Hopefully, I won’t have to deal with this again. …C. Dunlop

  13. carolyn church June 25, 2013 at 11:40 am - Reply

    why does Kroger’s take sale signs down early even sometimes as early as Friday and a lot on saturday

  14. carolyn church June 25, 2013 at 11:35 am - Reply

    someone told me about your carb master low carb vanilla milk and I tried it and it is delicious only problem the Owensboro Ky. stores are out of it a lot. I am a food addict and I need to drink milk every day and this is only milk I like . you need to promote this because know one else carries anything like it. I have tried soy, coconut and almond and carb master vanilla is the only one that has a great taste, lowest in sugar and fat even beats skim milk in calories and sugar. you have a product that everyone needs to know about.

  15. Bonny May 22, 2013 at 9:00 am - Reply

    I shope at the Kroger in Ottawa and really like the store but they have stopped carrying soy yogurt. I am allergic to dairy products and would like to see them start carrying again.

  16. Chris R January 29, 2013 at 12:55 pm - Reply

    Can we get a Kroger in the Tampa Bay market Sweetbay wasn’t much and Adli and Whole Foods can make it new here… I know KROGER GROCERIES STORES would have no problem taking closing Sweetbay (Feb 2013) Grocery spots and MAKE IT in FLORIDA!

  17. Charles E Phillips January 1, 2013 at 10:53 pm - Reply

    I live in Knoxville, TN and have family in Chattanooga, TN. Is there woke corporate reason for not having a store in Hamilton County TN?

  18. Judy Frier December 28, 2012 at 8:39 pm - Reply

    I purchased all Natural Meal-Ready side Broccoli & Cauliflower. The picture on the front of the package looked great. What was Inside the bag did not resemble the picture. It was mostly small pieces and stems. Althought I cooked as bag instructed, it did not taste fresh, I was very disappointed. I will always buy fresh vegetables not Kroger brand frozen foods again. bar code # 0 11110 89780 0

  19. Pam October 16, 2012 at 2:22 am - Reply

    I regularly shop a the Kroger store at Kirby and Main Street in Houston, Texas. I often choose the self check out and I would like to just let everyone know about the woman manning the check out station, Mittie. This woman, without a doubt, is the most pleasant, helpful and all around hardest working employee in that store. I have, at times, become very frustrated while checking out when the scanner doesn’t pick up my itme or the times that the machine stops to call an attendant. Mittie is right there to assist and fix any and all issues with a smile on her face. I don’t believe that Kroger has the best prices in town, but I believe they have one of the best employees in Mittie and that is why I go back. In retail, customer service is everything, and Mittie has it all.

    Thanks Mittie, for making my grocery shopping experiences always pleasant.

  20. Ralph September 5, 2012 at 12:01 pm - Reply

    I was in line to check out the cashier walked off he said he would be right back we stood
    thear about 10 min. He was putting bags on rack for a cashier if she can’t put bags on the rack God HELP US.

    • Mike Johnson January 23, 2014 at 8:45 pm - Reply

      Get a life

  21. Delores Kaye July 20, 2012 at 12:30 am - Reply

    Our newly enlarged and decorated Kroger seems to continue to have problems. My first complaint was the Amigo carts (which I need in a store this size) they were few and never properly charged. While this has improved twice in the last 2 weeks the cart died while my basket was full and I was far from the registers. I notice often there are many carts but non are plugged in to recharge. On 2 occasions recently I have had to ask someone in produce for more of something. Just the other day I went to get corn on the cob an advertised special and I couldn’t find 8 decent ears (8 for $2) 2 other people came up and left. All that was left on the shelf was garbage. I buy the Johnsonville Chorizo’s regularly and three times in the past month they were totally out or had to go into the freezer and bring more out. I regularly get coupons for Hills Bros Cappacino but the store only carries French Vanilla and there are many other flavors (which I prefer) and the pricing is always higher than Meijers and Walmart. Tonight I went and Krogers Frozen Chicken was an advertised special. I wanted The Orange Chicken (something I buy regularly) and was only able to get one bag. A man filling freezers said there was no more and there possibly would not be any more. He thought they were clearing the product out. Now I can get that product at Meijers, Walmart and Costco. I think someone better get it together or I’ll be shopping a whole lot more at these places.

  22. Pam March 26, 2012 at 4:36 pm - Reply

    I find it most difficult to find salmon from the US at a reasonable price. I do not like buying food from a foreign country. What' s up with this Surely there are suppliers in the US.

    • Curt Chatham April 15, 2013 at 5:09 pm - Reply

      Pam, I too am a customer of Kroger’s. My wife brought home a package of Salmon with the title “ATLANTIC SALMON Fillets” displayed on the front of the package. On the back in small letters it said, “Farm Raised Product of Chile.”

  23. LOU September 7, 2011 at 9:47 am - Reply

    store address – 1422 Macarthur Dr. 71301
    new ad is each Wednesday
    the produce and meat department are NEVER READY FOR THE AD UNTIL THE AFTERNOON
    can this be corrected?

    LOU HAGAN
    4709 WHITEHALL BL
    ALEXANDRIA LA 71303
    318 663-2392

  24. CORNELIA FOSTER June 4, 2011 at 7:34 am - Reply

    I live in Pensacola Fl. WE DO NOT HAVE A GOOD OR HALF WAY GOOD SUPPER MARKET HERE. we have only walmart , half of the time the shelfs are empty , or you will find something you like and when you go back they want have it some time it will come back around nine to twelve months.The fresh veg. and fruits are not fit to take home. then we have Publix is here so high in price you can't get what you need or want. and we have a Win Dixie they do not carry very much and they are very high. THIS IS ALL WE HAVE BIG CHOICE. PLEASETHANK ABOUT COMING TO PENSACOLA, FL AND NOT JUST IN ONE PLACE HERE.

    • Carrie Foster May 18, 2013 at 7:35 pm - Reply

      Cornelia – I’m sorry that you don’t have a Kroger but I wish we had Publix. Kroger charges more than any grocery store I’ve seen in TX and FL. I’ve purchased “fresh” vegetables in Flower Mound TX and they are mushy less than two days later. I purchased a 1 lb. package of ground sirloin and when I tried to divide it into portions, it turned out to be 12 oz. If you wish for anything, wish for the Texas Tom Thumb. Great grocery, great deli, great bakery and they don’t expect to make their entire profit on one customer. I only go to Kroger when I don’t have time to go anyplace else because I just can’t afford them

    • dolores dempsey August 19, 2014 at 10:52 pm - Reply

      I am sorry to have just read that Krogers (Retail groceries) have decided to let people carry guns into their stores. (perhaps they just forgot a loaf of bread or something and want to just pop in, and so being allowed to, they decided what the heck, they would bring their gun in, to feel safe from any grocery store threat.
      One question Krogers, how are we to tell the good guys from the bad guys, now that bad guys will probably think in their own way, that when there is no one else at that particular time, with guns toted, it will make it a little easier for the robbers and killers, to do their nasty deeds.

      What, are you NUTS. Give me a break. STOP allowing guns in your store. Til then, I will never shop with you again, amongst many many other shoppers who feel the same way.

      • Ang June 9, 2015 at 2:39 pm - Reply

        Bad guys will bring guns into the store no matter what the laws and rules are. I prefer the good guys to have them so if the bad one does try something stupid at least people can protect the good. I wish people could get it that taking guns away from the American people does not keep it from the bad people. This is off the topic of the grocery store….The reason we have not had war on our soil is because Americans have guns and are not afraid to use them when needed.

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