Smiths

Smiths Food and Drug SupermarketSmith’s Food and Drug, is the leading supermarket chain in South Western regions of America. They sell a selection of products including meat, seafood, fruit and deli goods with many stores offering pharmacy products, gifts and a feature allowing digital photos to be manipulated.

History
Originally Smiths was a family run grocery store started by Lorenzo Smith in 1911, who rented a small space and turned it into a grocery store selling household staples such as rice and flour. Over two decades later, the family moved their business over the road to larger premises and named it “Smith and Son’s Market” in 1932. The final name change for this business was in the late 1980s when they branched out from food to drugstore products as well, consequently naming themselves “Smith’s Food and Drug.”

The largest growth percentage of the company was between 1946 and 1958, which saw the company refurbished and see a gross revenue increase of 50 percent. Sadly, the founder died soon after this momentous growth spurt. Later in the 1960s the company was forced to expand out of the Brigham City area as the area was saturated with similar stores and in the next decade over 150 stores sprang up across South Western America.

The most recent piece of history with regards to the business is the company being acquired by the Kroger Company in 1999. Since then they have moved on steadily adding loyalty cards called “Smith’s Rewards,” and gas stations, allowing shoppers to fill up, and to price check online.

The company uses by the mantra “Market fresh, Money smart,” making reference to both the business and the consumer and basically means that you get fresh food for good prices. As part of the Kroger Company banner, they are targeted towards an audience of value shoppers.

Stats
The company’s company headquarters at the following address: 1550 South Redwood Road, Salt Lake City, Utah 84104, U.S.A. Other important statistics are below.

Ownership: The Kroger Company
Public / Private: Private Owned
Mergers: Fred Meyer Inc.
Number of Stores: Over 2000 stores
Annual Revenue: N/A
Geography: Intermountain West and South Western America
Demographic: Value shoppers
Special Services: Digital Photos, Gas Station, Phone Services and Pet Insurance.

Banners
Fred Meyer
The Kroger Company

Brands
Smith’s
Kroger
Private Selection

Important Links
Corporate Home Page
Online Shopping N/A
Circular and Specials
Jobs and Careers
Store Locations

17 Comments

  1. Jay Lawler March 12, 2017 at 5:38 am - Reply

    i like my local smiths so much (BHC) AZ 86442 that i thought i would apply for a part time job but … it is so difficult to do so on line the couple times i try its a link that goes straight to a collage add and i keep getting A-holes calling me about going back to school daaaaaa i think if i wanted to go back to school i would apply at a school not at a market … so you smith higher ups if you can help me id like to work there but cant even apply fully what happened to the good ol’ paper appt. and you can go eye to eye and hand to hand for an interview

  2. martin miller October 16, 2016 at 10:12 am - Reply

    i was in the Bozeman store on Oct. 16,2016 for the 2nd time this week tho it is 110 miles from me, i had my major shopping earlier and just wanted a few items while i was in town. upon returning home i checked my receipt and found i was overcharged almost $4,00. this was the second time in a month! i called the store and got Brittney, store manager/ told her the problem. she made some excuse that computer hadn’t been updated to reflect the latest prices and there was nothing she could do! i told her i would contact the DA because Smith’s was cheating customers. i threw away my Smith’s card and will shop elsewhere

  3. marv ellis September 12, 2016 at 2:17 am - Reply

    Alana at the 4700 store in murray ut each time I’ve been in the store has been polite and very helpful full she’s an asset to smiths

  4. Deborah Cassady January 20, 2015 at 7:50 pm - Reply

    I was in one of your stores today in Albuquerque NM. I was happy to se you had a selection of Dave’s Killer Bread! My request is for you to start carrying Grandma Sycamore’s white sandwich bread in your store. I know it is carried in Utah and now in Wahington state. It would be so much appreciated by alot of consumers.

  5. Debbie Castrejon November 24, 2014 at 2:51 am - Reply

    Just wanted to let you know about the most amazing customer service I ever had in last 40 years in one of your Las Vegas stores,when shopping I always the mgr to get me 10 bundles of wood and I pay when I finish shopping they always have it ready,this day my heater went out,like always I ask the mgr to have the wood ready at this time they said they where out,there when a few other employees with the mgr at the time they suggest another Smiths I state I can’t my heat when out and heater man with there in about hour,so I really didn’t have time other wise I would have,One employee name Desmond offer to go over to another Smith’s and bring it to store for me I could not believe what I was hearing from this young man,never have I had any chain store give this customer service,this young man someone from way up maybe the CEO thank Desmond,he made my shopping experience a joy,this is why I kept shopping at Smith’s,Thanks you

  6. Tom Vanderleest November 21, 2014 at 5:18 pm - Reply

    Since you are taking over “Foor4Less” stores , will you carry the Vandekamp bakery items in the Smith’s chain, especially the “Western Hearth 12 Grain Bread”.

  7. steve hahn September 30, 2014 at 10:37 am - Reply

    I am a former employee of Walmart looking for a job in the remodel section of smiths. I was with store planning at Walmart for over a year and want a change. please provide a phone number to the real estate division so I can make contact. Thank you, Steve Hahn

  8. Rick Carlton September 21, 2014 at 12:50 pm - Reply

    We have shopped at both Kroger and Smiths stores for the past seven years. The Smith stores in Las Vegas 4051 S Buffalo 89147 and 9350 W Flamingo 89147 were OK, but lately these stores have gone downhill. I am handi-capped and use their scooter, but the 9350 W Flamingo now only has 1 or 2 and they are never available. The 4051 S Buffalo has 5 or 6, they are in a “gantlet” location next to the shopping carts are hardly ever charged and almost impossible to access. Why can’t they give a couple to the other store if they aren’t going to be used at the Buffalo store? In comparison the Kroger in Huntsville, AL specifically on Morris Mill road has 7 or 8 scooters they are always charged and easy to access.
    Also the Alabama store is much cleaner and you can easily find all the “sale” items listed in comparison to the Las Vegas stores. In general I would give the Kroger store an A- and the Smith stores a C-.

  9. jim earley August 29, 2014 at 3:30 pm - Reply

    I am with CafeelVaquero.com and we are looking to enter the US Market. We are a producer and supplier of high quality Mexican Coffee- Chiapas mountains region. We have a solid presence in Sonora Mexico where we roast and package our 25 coffee products. At the present time we are expanding into the state of Chihuahua and soon the US. I would like to explore how we can offer our products on your website. I have pricing and product information available. Please contact me at 972 322 2424. Sincerely, Jim Earley.

  10. vfowers June 23, 2014 at 9:01 pm - Reply

    I was glad to see that I was not the only person frustrated with the checkout clerks. I at numerous times, have also had some of my groceries put either in the bags of the customer in front of me or the customer behind me. I also have brought it to the managers attention and as usual they are more than happy to assist me in replacing the missing groceries….but I would much rather that they have their cashiers … STOP and take a DEEP BREATH between customers to keep this from continually happening. Finish with the customer in front of me and make sure they have collected all their groceries before starting on mine. This not only would make sure that she has all her own groceries and not some of mine…but also so I can also watch as mine are being rung up as I also seem to get a lot of wrong prices charged on my groceries because I am still trying to put the groceries onto the check stand belt as the cashier is already done ringing before I can check prices. Another pet peeve of shopping. With gas prices so high this would do their customers a great service to not have to keep making two trips to the store. I love shopping at smiths but am so frustrated that this is still happening. Again today I got home without my eggs that I needed for dinner and didn’t have time to go back to the store for yet another un-necessary (could have been prevented) trip. Remember STOP AND TAKE A BREATH between customers. Help us unload our carts or wait for us to finish unloading so we can see what we are being charged. Thank you

  11. Eddie Osburn May 11, 2014 at 11:58 am - Reply

    Since building our home (2003) in West Valley, UT and the closing of our favorite Fred-Meyer we have been faithful shoppers at two Smith’s for the following reasons; courteous checkers, sugar free bakery products, and most of all gasoline points. Notice I did not say low prices as that was not a personal consideration of mine. This Mother’s Day morning has finally broke me away; I got there around 8:30 AM, parked near the west door to find it secured, walked to the east door to get a few items as I wanted toe fix dinner for my wife today. Throughout the store was stockers and facers; the isles were blocked and very difficult and dangerous to negotiate. Upon approaching the check stands I did not see any open except the automated which I refuse to use for personal reasons and being a former checker. A nice lady however insisted upon helping me and against my personal feelings I allowed her to check me out. I ask, “Is this the way it will be from now on?”, her answer was, “The other lady had to use the restroom.” I can understand that, but within a few feet of me I could very clearly see another 4 or 5 employees standing in the main area behind the checkouts not helping customers. After telling my wife that I am done with that store, she tells me about her experience at another store on Redwood Road; that there is a sign that says something to the effect that there are only automated checkouts until 10:00 AM. That’s it for us as you have also taken our points away from the previous month. I will miss the sugar free items, but a local baker has offered to take care of my needs and Wal-Mart is building a new store that will serve our needs and save us time, money, and frustration that Smiths has given us over the last few months. Money savings count and reward points helped, but personal service is our demand, so consider us gone to Wal-Mart until further notice.

  12. Brian Rammage April 20, 2014 at 6:28 pm - Reply

    Hello,

    The Smiths store in our town in Mesquite, Nevada at 350 N Sandhill Blvd. has a large sign that faces Sandhill that has been completely out (dark) for weeks now. I have called the customer service department (twice) but nothing has been done and the sing remains dark. I would think that they would want that huge advertising sign to be lit but obviously it is not a priority to them. Perhaps you could relay this message that their lit signs should be, well, lit. Also, I notice that they let their smoking employees smoke out front near their main entrance. I think this sets a bad example and the smoke is NOT far enough from the main doors as you can easily smell the smoke as you go in and out of those doors. Perhaps these nasty smokers should go out back near the loading dock since no customers go back there… just a thought!

    Thanks!

    Brian Rammage

  13. Bob Henderson March 23, 2014 at 8:01 pm - Reply

    My wife and I drive our cars to Smiths, she pulls up to the pump and I park right behind her. After I fill her tank, I hold the hose while she drives her car out of the way, then walks to my car, drives it to the pump and I then fill my car, taking full advantage of the discount.
    Simple, speedy and efficient.

  14. Terry Stone August 30, 2013 at 8:56 pm - Reply

    I have been a customer of Smith’s since I moved to Wy last year. I like the Riverton store and the people that work there. I take advantage of the coupons and the fuel points. The fuel points really help. I had enough points for 50 cents a gallon off. I went to the Loaf and Jug and put 15 gallons in my car then without hanging up the hose moved it to my truck expecting to put the balance of the 35 gallons in it. Wrong! The pump had shut off and wouldn’t restart. $10 worth of discount gone. That did not make me feel good about Smith’s. I feel that you should allow all 35 gallons to be purchased and not limit it to one sale. I will still buy from Smith’s in the future. However I won’t drive across town when Wal Mart is much closer to where I live.

  15. Terry Stone August 30, 2013 at 8:44 pm - Reply

    I have been a customer at Smiths in Riverton Wy for several months. I like the store, people, and coupons. The fuel points really help me out. I try to purchase most of my groceries there. Today I had enough points for 50 cents a gallon discount. When I tried to redeem them my car only held 15 gallons. I did not shut the pump off and transferred the hose to my truck so I could finish the balance of the 35 gallons I thought I was entitled to. The pump wouldn’t start up again. I feel I was not given the full value of the discount. I will probably still shop at Smiths for some things. However with Wal Marts lower prices I may purchase more and more from them. I feel you should revise your program to allow the 35 gallon purchase and not just one purchase only.

  16. JoAnn Labbe December 27, 2012 at 6:39 pm - Reply

    I went to Smith’s today, on South Meadows Parkway, Reno, Nevada. I park in a handicapped zone. The zone was iced over and very slippery. Another person trying to get a wheel chair out of a car, finally gave up and left. I was in the store shopping, and I saw 2 gentlemen standing talking and laughing. I noticed one had a badge on his shirt that said “Manager”. I stopped and told him that he should have someone throw some snow melt salt out on the pavement in the handicap zone and why. He smiled and said he would take care of it. I stayed in the store shopping for another 20 minutes, and went to my car. I had a cart full of groceries. No one asked to help me, so I left for my car, as I got there, another car was pulling in and a man on crutches was getting out of his car. NO ONE HAD BOTHERED TO EITHER “SALT” OR SHOVEL the ice from the pavement in the zone. I told the people that I had requested something be done to the area, but it wasn’t getting done. I will not go back to that store…..

  17. Jennifer Dickerson December 26, 2012 at 7:27 pm - Reply

    I have been a shopper of the Fort Mohave store Since It opened. I have found the prices, store supplied very well, and alway courtious service. I am disturbed although I understand the motive behind directing shoppers to the most available checker. Sevral times in the past I have been hesitant to relocate check stands just because the next checker is available. It is alarming to be directed to a checker who has misplaced items. (They usually wind up in the bags of the person behind me. Or the checker that is in such a hurry some how two jars of oysters are cracked. I have been told to bring what ever is damaged back. Thats not always an option as it is 12 miles round trip. I hope the next time I am directed to the next available checker the directors will understand when I refuse.

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