When we walk into any store, we sometimes look around a little taking some seconds to decide whether to buy a certain item or not. Sometimes we actually buy the item; sometimes we are just browsing. We think nothing of it, even as we walk out of the store after buying absolutely nothing. Well, a grocery store in Australia is asking customers who are looking to browse to pay up first.
The Celiac Supplies store in Brisbane has a welcome sign displaying clearly that all browsers will be charged $5 for looking at merchandise in their store. The store’s owner said that she found it a complete waste of time and utterly frustrating for her staff to talk to the customers who will eventually not buy from the store. She continued to defend the decision stating that the service her staff was providing to the customers was just like any other and so should be paid for just the same. In the end, she argued that the grocery store was a business and had to foot expenses. The money for these costs has to come from somewhere.
Only customers that actually purchase goods from the store get to have the $5 deducted from the bill, as for the browsers, at least the store makes some extra cash. Financial analysts however predict some sort of a backfire with the plan, which is intended to attract genuine buyers. The sign could raise some suspicion and people would think twice before entering the store. Still, the store’s owner is adamant even after their Facebook page was plastered with a lot of criticizing comments. In fact, she says that many clothing department stores, as well as electronic supply chains should apply the rule, therefore it should not be different with her store. Exempted from the looking charge are the elderly, the handicapped, as well as regular customers.
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