Ridley’s Family Markets

ridleys

Ridley’s Family Markets, a grocery stores chain that is headquartered in Jerome, Idaho is under family ownership. The store has been operational for close to thirty years. As of last year, Ridley’s had twenty supermarkets in northern Utah, Wyoming, Idaho, and Nevada.

History

Ridley’s Family Markets began its operations in the year 1984 when an 11,000-square foot store was set up by Connie and Jerry Ridley. The first grocery store was located in Payson, Utah. Initially, the company was known as Ridley’s IGA Foodliner, which was an IGA franchise. In 1986, the Payson store was sold, after which the couple formed a partnership to establish and run a store in Provo, Utah. The store was Food 4 Less. In 1988, Ridley’s change its ownership from family to a private company. Many grocery stores were acquired throughout the 1990s. They strive to become the local market and pharmacy and employ those who live in the area. They offer membership benefits and social media bargains. You can also find a list online of origin of the produce they carry, so customers know just where their fruit and vegetables are coming from.

Statistics

Headquarters: Jerome, Idaho

Ownership: Private Company

No. of Stores: 20 Supermarkets

Geography: Nevada, Northern Utah, Wyoming, and Idaho

Demography: Organic Shoppers, Value Shoppers

Special Services: Pharmaceutical Services

Brands

none

Important links

Corporate Homepage

Store Locations

Jobs and Careers

Contact Us

Ads and Specials

 

 

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Questions & Comments

  1. –

    heather

    The manager, Ivan, at the Middleton, Idaho location is extremely lazy and refuses to stand up for his employees. He continually lets customers and co-workers beat up verbally on staff. I have witnessed first hand cashiers that are brought to tears because of rude/mean customers that are screaming or upset with the staff due the computers not working properly. Instead of coming out from behind the customer service desk to find out what is going on, he stands over there and yells at the cashiers. When the customers file complaints about staff, Ivan automatically takes the side of the customer. He refuses to hear both sides of the story. I talked to one of the cashiers that had stepped out for a break – she was crying – she stated she was probably going to get fired because the customer had filed a complaint on her. The assistant manager made her sign a sheet about the situation but, when she asked them to review the video that the store has – they refused. She stated this is a common complaint with employees. I think it’s time to “upgrade” the management. I love coming to this store only because the young staff that works there is always such a joy to interact with. I can now see why they have such a high turn over rate. Not to mention, if the manager was doing such a good job, why are the shelves so disorganized and dirty? Please help these young adults! They are only trying to make a living in a thankless customer service job!

    Reply

  2. –

    George Harris

    The Wellington Colorado store is dirty, full of expired items, and the most unfriendly management I have ever had the misfortune of coming into contact with. The store manager, Marcelle, is an absolute tyrant, as unfriendly as can be. The whole vibe in that store is of apprehension and dirt. Never step foot in there again. I don’t trust their deli, canned goods, certainly not meat. If this is Ridley’s, give me 7-11 anytime

    Reply

  3. –

    Brenda Shaffer

    My name is Brenda Shaffer. I shop at your old town Pocatello Rideys location. I have been over charged here and there in the past (I have assumed these accations have been acedental). The last three times I have shopped at your grocery store I have been overcharged consistently. I find this not to be a every once in awhile probeblem. I feel your business practices are becoming frudulant. I am now saving my receipts with the intentions of complaining to the Better Business and placing them on public face book. Old Town community has a lot of elderly and disabled consumers who would not realize they have been scamed. I Do not feel the community in old town should be taken advantage of.

    Reply

  4. –

    Bonnie Uhl

    your web site won’t let me use my points

    Reply

  5. –

    Terri Garabedian

    Just got coffee & treats at the Winnemucca Dawson Taylor Coffee in Ridley’s Market. Eva and Crystal were so amazing! Professional, friendly, fun, and so complimentary about working for Dawson Taylor. Here’s my question: WHY CAN’T THEY RECEIVE TIPS?! They work so hard and they choose to also be so positive and happy on the job. Get them a tip jar please!

    Reply

  6. –

    Dian Kiser

    I frequently dirve from California to Montana and go through a number of cities that have Ridley’s markets. I stop for groceries, snacks and coffee. It is common for me living in a Capitialistic country to want to tip people who provide a wonderful service. I was just in Winnemucca, NV getting fabulous service from the coffee shop employees at Ridley’s. I wanted to tip them, but they said they cannot accept tips. Wow! I couldn’t believe it. I don’t need to tell corporations about how to deincentivise their employees. Because I believe in giving something extra for good service, I might as well go to Starbuck’s in Winnemucca and wait to buy groceries at Raley’s down the road. Could you please allow your coffee shop servers to accept tips? Thank You!

    Reply

  7. –

    Jerry Wilson

    Help I need to find some history about Ridleys stores in Boise Idaho. I am trying to find out dates for a store located at Cole rd and Ustick rd intersection. I believe it was closed sometime in 1990s. The city of Boise built a Library on the site. Anything would help. Thank You

    Reply

  8. –

    Margaret Bibbey

    I would like to draw your attention to the Ridley’s Market in Rupert, Idaho. It is tired, rundown, and desperately in need of gender divided public restrooms with more than two stalls each. The current restroom is in the stockroom and during farming season, literally, bus loads of people stand in line in the stockroom and block the grocery isles to use it. This is more than just an inconvenience for the public, and can’t possibly be very secure for the inventory, or sanitary. Aside from the inconvenience, this restroom is doubtfully ADA compliant. The entrances to the parking lots are full of potholes that don’t seem to get attention, and the accessible parking spaces and access isles don’t seem to be ADA compliant either. There are a number of consulting firms and designers to assist you with this update to your facilities. In fact, you could contact the US Access Board and they will help you as well. It would sure beat a complaint filed with the Department of Justice.

    Reply

  9. –

    Wyoming Recovery

    I would like to have the pharmacy representative contact our office regarding the Riddleys pharmacy in Casper WY. We are a recovery center in Casper and the pharmacy in Casper incorrectly filled a clients medication. Thank you.
    Wyoming Recovery
    307 265 3791
    please ask for Amy, nurse or Gwen, receptionist

    Reply

  10. –

    David Joseph Alexander

    Just curious as to wether or not Ridleys intends to keep “Ranchers Reserve Meats” since the acquisition of our Safeway store here in Casper?
    The grocery situation in Casper is toxic, especially for the east side which has had an incredible amount of growth over the past 6 years.
    One must be forced do drive to other side of town to shop at a Smiths, a small pathetic attempt of a King Soopers store, or shop the Caustic Wal-Mart. Safeway has been far the worst, and one can only hope this will be a serious improvement, and not a poor attempt to make a go of it!

    Reply